Customer service Gate 1 travel
The crew and tour guides were excellent during our recent Tulip cruise. However, the last day we needed to be evacuated from the ship due to a fire. No one was hurt and the crew handled it well. Unfortunately, we were stranded outside from early afternoon through early evening. Gate 1 eventually transferred the passengers to a hotel outside Amsterdam. The quality of the food at the hotel was not the same as we paid for on the ship. I felt we should receive a partial refund for that last day but Gate 1 was only willing to give travel credits towards another trip, which had to be used within a year. We’re not planning on another trip, so the travel credits are useless.