Customer support is fast to respond
Customer support is fast to respond, but that’s where the positives end. There is zero proactivity and no real attempt to help solve the issue. I never felt understood or supported, and no concrete solutions were proposed. In the end, I had to figure everything out myself — researching German law, contacting the tax authorities, and finding answers on my own. A customer support team should do more than just reply quickly; it should actually help. This experience was disappointing and frustrating.