Subscription Trap With Unhelpful Support
I subscribed to AirDNA intending to use it for just one day, but forgot to cancel the subscription and ended up being charged for three months. I contacted customer service politely, explained the situation, and requested a refund. Their response was that the Terms & Conditions require two days’ notice before renewal, so no refund would be provided. What made the experience worse was that customer service initially told me the third month would not be charged, only to later say they had “made a mistake” and that I would still be charged according to the T&Cs. Apparently customer service is allowed to make mistakes, but customers are not. Very disappointing experience and poor customer support. I will not be using the service again. Edit 20-05: "I do appreciate AirDNA clarifying that customer service giving incorrect information was simply a “typo.” It’s reassuring to know that while customers are expected to remember cancellation deadlines perfectly, support staff are allowed to make mistakes that still conveniently result in charges going through anyway. Unfortunately, an account credit for a service I no longer wish to use doesn’t really resolve the issue — it just feels like store credit for a bad experience."