From frustration to trust
I started working with 1688 in 2026, and honestly, the beginning was rough — really rough. My first few deliveries arrived with missing and damaged items, and then the customer assistant I had been working with left the company. I was transitioned to another customer assistant, but the transition wasn’t smooth at all. At the time, I didn’t understand what was happening, and I felt frustrated and, honestly, a little lost because I couldn’t get the support I needed to troubleshoot the issues with my orders. Then I started working with Willa, and everything gradually changed. Step by step, Willa helped me resolve the issues I had experienced with my previous orders. Since I started working with her, my orders have arrived on time, with no missing items, and the packing has improved significantly as well. Willa is always there to help — whether it’s making sure I receive any applicable shipping discounts or helping troubleshoot an issue when something comes up on the platform. She is responsive, patient, and genuinely helpful. I would describe my experience with 1688 as a true “from hate to love” story. 😂 What started as a very frustrating experience has turned into a relationship I’m really happy with. Thank you so much, Willa, for all your help and support. I’m looking forward to continuing to work with you!