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Chris McInerney

United States

1 Reviews
4 Reads
0 Useful

1 review

Mokaloha

Proceed with caution

Proceed with caution. The fabric is thin and feels like a cheap bath towel. I asked for a refund and they said they can only give me 15% of the cost back, which is not what their refund policy says (which states they will not give a refund on the shipping and handling). From support@mokaloha "According to our return policy, customers need to return the unsatisfied goods at their own cost,return need time and cost, we will make you this return easier, We can offer a 15% refund on this item." From their website policy, "• We accept return/exchange requests within 30 days of the delivered date. • Returned and exchanged items must be in new, unworn condition without any damages and with the original hang tag attached. • Please do not send your returns to the address on your package. It is not the return address and will affect the return process. • Get authorization from customer service and ship the parcel back to address provided (Please keep the return receipt). • Send the return receipt to customer service to track the parcel and arrange an exchange in advance. • Once your return is received at our facility, processing of your refund/exchange may take up to 3-5 business days. We will send you a confirmation email once we have received your item(s) and the refund has been processed. • We cannot reimburse original shipping or handling charges • Refund will be credited back to your original method of payment. • We will start the exchange process immediately after the return tracking information confirmed so that you can receive your exhchange item(s) as early as possible."

2026-05-20