Absolutely terrible customer…
Absolutely terrible customer experience. I urgently requested a flight reschedule through the app. The system promised a response within 1 hour, but the confirmation only arrived at 5 AM the next day, demanding immediate payment or automatic cancellation. Because of this unreasonable process, I missed the payment timing twice — and every single time the reschedule fee increased even more. Customer support was basically useless: - International hotline never answered - Indonesian support just repeated “it depends” without offering any real help Worst part is they also make cancellation extremely difficult, leaving customers trapped: unable to reschedule properly, unable to cancel properly, and forced to lose money. This honestly feels less like customer service and more like a system designed to collect extra fees from desperate travelers. Never using Traveloka again.