BUYER BEWARE
BUYER BEWARE. Our experience with Rotimatic has been an absolute nightmare. We purchased a machine at the end of last year. The first one was faulty. They exchanged it, and the SECOND machine was also defective. We finally gave up and returned it under their 90-day refund policy. Rotimatic confirmed they received our return over 2.5 MONTHS AGO and told us our refund was “being processed.” Since then? Nothing. No refund. No responses to emails. No replies through their website support. We are now out a huge amount of money and being completely ignored. A premium-priced company charging thousands of dollars for unreliable machines and then ghosting customers after receiving returned products is unacceptable. At this point, this feels beyond poor customer service. Posting this everywhere possible so other customers are warned before making the same expensive mistake we did.