Left Feeling Cheated
Bought a Rotimatic Next about 6 months ago, and it has already developed serious issues. The machine is making loud abnormal mechanical sounds, showing errors, and spoiling the dough during use. I contacted customer service and initially received only a chat response. I then scheduled a call as requested, but no one showed up for the call. Since then, Rotimatic has not responded to my emails or chat messages. For a machine that costs around $2000, this level of product failure and customer service is unacceptable. The appliance is still very new and should be covered under warranty, but I cannot get anyone to respond or provide a resolution. Based on my experience, I would strongly caution others before buying. Stay away !! Timeline of My Rotimatic Support Experience - THIS IS WHEN I STARTED TAKING SCREENSHOTS AND DOCUMENTING. May 16, 2026 – 8:04 PM I emailed Rotimatic Support reporting repeated machine issues, including loud clacking, spoiled dough, undercooked rotis, and poor support response. May 17, 2026 – 12:32 AM ROTİMATIC RESPONSE: Rotimatic replied asking me to book a technical support call. May 17, 2026 – 4:47 AM A follow-up was sent in chat asking if anyone was available after video/error details had already been shared. ROTİMATIC NO RESPONSE: The support ticket was later shown as closed despite the issue not being resolved. May 18, 2026 – 9:50 PM I selected a support call time for the next day and asked Rotimatic to confirm. May 19, 2026 – 2:42 AM ROTİMATIC RESPONSE: Rotimatic confirmed they were looking forward to connecting at the scheduled time. May 19, 2026 – 11:43 AM I emailed that I was waiting for the scheduled service call. ROTİMATIC NO ONE ATTENDED THE CALL May 19, 2026 – 5:34 PM I requested a return for refund. ROTİMATIC NO RESPONSE May 20, 2026 – 12:48 PM I followed up again requesting a return for refund and asked Rotimatic to reply. ROTİMATIC NO RESPONSE May 21, 2026 – 8:18 PM I escalated the unresolved case to multiple Rotimatic/Zimplistic contacts, stating that the machine was still not functioning and asking for next steps or refund instructions. May 22, 2026 – 3:12 AM ROTİMATIC RESPONSE: Rotimatic again asked me to book a technical support call. This did not address the missed appointment, refund request, or prior unanswered emails. May 22, 2026 – 7:01 PM I stated that the earliest available appointment was one week away and asked if it could be sooner. ROTİMATIC NO RESPONSE May 28, 2026 – 9:07 AM I reminded Rotimatic that the appointment was scheduled for May 29 at 3:30 PM EST and asked them to attend, noting that one earlier appointment had already been missed. May 29, 2026 – 3:30 PM EST The Rotimatic technical support appointment took place. May 29, 2026 – Meeting Recap ROTİMATIC RESPONSE: The meeting recap confirmed loud cracking/popping noise, vibration, undercooked chapatis, and likely internal hardware failure. May 29, 2026 – 3:59 PM ROTİMATIC RESPONSE: Rotimatic emailed that they would replace the machine under warranty and requested replacement details. May 29, 2026 – 4:15 PM I provided all requested replacement details. After May 29, 2026 I asked Rotimatic to confirm whether a new replacement unit was available or allocated, the latest shipping date, and the resolution if stock was unavailable. ROTİMATIC NO RESPONSE June 4, 2026 – 5:53 PM I followed up asking for a status update. ROTİMATIC NO RESPONSE June 9, 2026 – 9:27 AM ROTİMATIC RESPONSE: Rotimatic Support emailed stating that they were awaiting my response AGAIN ACTING LIKE THEY HAVE NO BACKGROUND INFO ON MY CASE. SO FAR NO RESPONSE ABOUT THE SHIPPING LABEL TO SEND BACK THE DEFECTIVE MACHINE. ---NO REPLIES ANYMORE AS OF AUG 8.