customer

Extremely Disappointed with Customer…

Extremely Disappointed with Customer Service I am very disappointed with the experience I’ve had with this company. I placed an order for a belt and received an item that was completely different in size from what I requested. I specifically asked for size 210, but the belt I received measures approximately 330 cm, making it unusable for me. What has been even more frustrating is the complete lack of communication. I have now sent multiple emails trying to resolve the issue respectfully and professionally, but nobody has responded. As a longtime customer — including when I owned my taekwondo gym in South Carolina and regularly purchased equipment and belts from this company — I truly expected much better service and support. Mistakes can happen, and I was willing to work together on a simple exchange or return. However, ignoring customers is unacceptable. Sadly, this experience has changed my perception of a company I used to highly recommend. I hope someone finally takes responsibility and reaches out to resolve this situation.