Luxury Buyout Experience Ruined by Delayed Payout & Poor Communication
I accepted a direct buyout offer from Fashionphile for my Saint Laurent Rive Gauche tote and shipped the item internationally from Australia at my own expense. Tracking confirms Fashionphile received the bag on April 22. The item was authenticated and even listed on Fashionphile’s website shortly after arrival, yet I still have not received payout or a meaningful update regarding the delay. I have already contacted seller support multiple times and have gone more than 48 business hours without a response. This is especially frustrating after seeing other customers with similar payout delay issues receive responses within days. For a luxury resale company handling high-value items, the communication and payout process has been extremely disappointing. Holding both the seller’s item and payout for this long without transparency creates unnecessary stress and undermines trust in the platform. International sellers should also be aware that Fashionphile does NOT cover international shipping costs for seller buyouts, which significantly impacts the final payout. I expected a much smoother experience given Fashionphile’s reputation. Unfortunately, based on my experience, I would hesitate to use the platform again for international buyouts.