Item never received and no refund provided
If I could give zero stars, I would. The delivery drivers this company uses are thieves. One driver has come to my condominium twice, dropped off packages at someone’s patio (without a unit number), take photos claiming the items were delivered, only to take them back with him. My HOA has him doing this on surveillance. I’ve reached out to SpeedX Critical Escalation Team and the Charles & Keith’s Customer Service team, to complain, and they said they needed 7 working days to investigate. It has been over 7 working days and I’ve attempted to follow up at least 5 separate times, to no success. No one has made an effort to follow up with me or respond. Do not buy from them. They use SpeedX for delivery and both are not reliable or trustworthy servicers.