I called Best Buy with a simple…
I called Best Buy with a simple question about product availability that should have taken less than 30 seconds to answer. Instead of being connected directly to the store, I had to go through an AI system and then a remote representative, which turned a quick question into a five-minute ordeal. Sometimes customers just need someone at the local store to pick up the phone and provide a straightforward answer. The process was frustrating and unnecessarily complicated.