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United States

1 Reviews
5 Reads
1 Useful

1 review

Novo

I'm trying to deposit a check through…

I'm trying to deposit a check through the app. Everything looks fine, then the transaction disappears from pending transactions. No notification to the user. How is a customer suppose to know if there's a problem if there's no notification/reason for the check being rejected? Just gone from pending transactions. I contacted support. And, it was two words missing from the endorsement. So, I'm trying again for the third time. I left my other bank because they charge too much, but I'm ready to go back if this is the hassle with mobile deposit and no information to the end-user.

2026-05-29VerifiedHelpful 1