HORRIFIC Customer Service
I have always considered Best Buy a good company when it comes to purchasing products, but my experience trying to get help with an order issue has been extremely disappointing. I called customer service twice. Both times, I was greeted by an AI-driven systems that made it nearly impossible to reach a human representative. After repeatedly navigating prompts and objections, I was finally transferred to someone who was supposedly a customer service agent, but it still sounded like another bot. The issue is simple: I ordered a package that was being shipped to an address where I would only be staying for a short period of time. Best Buy shipped the order later than expected, causing delivery problems, and I have been unable to get meaningful assistance from anyone. What has been most frustrating is not the shipping delay itself, but the complete lack of accessible customer support. When something goes wrong, customers need a straightforward way to speak with a real person and resolve the issue. Unfortunately, that was not my experience. Best Buy is easy to do business with when everything goes according to plan. When you need help with a problem or return, the experience can be entirely different.