Not a good return policy
I don’t usually write reviews but this experience was really upsetting. I ordered an item for my granddaughter as a surprise and she didn’t like it . All the items were there since nothing had been opened and it was in the original packaging. The day I received it I emailed to ask how could I return it and explained why I wanted to return and I got this reply.. I am sorry to hear about that. Unfortunately, due to our return policy, once an order is dispatched and delivered, it's not eligible for a refund unless there is a quality issue. Thanks Shirley Make sure you are going to keep what you order because their return policy is awful.