Customer Service is Terrible
Order #176729 I placed a pre-order for the Love Flower Notes Corset Dress on March 24th for my birthday. It’s now been two months since I placed the order, and over a month since my birthday has passed, but I still haven’t received my dress. I’ve reached out to customer service multiple times and have been extremely disappointed with the lack of problem-solving. April 3: I asked about the status and completion time. I was told it would be completed by April 10th. April 16 (after April 10th passed with no update): I reached out again. On April 22nd, I was told the new completion date was April 30th. (At that point, it had been about a month since I ordered, even though the pre-order window was 15–30 days.) They also offered to replace the order with an in-stock item. I replied asking what items were available for replacement, but got no answer—just a request to be patient. May 3 (after April 30th passed with no update): I emailed again. On May 5th, they told me the dress would be completed by April 30th (a date that had already passed) and again asked me to be patient. I replied pointing this out and requested to change my shipping address since I no longer live there. May 7th: They said completion would be May 10th, with delivery mid-May, and I provided my updated address. May 15th (after May 10th passed with no update): I emailed again, asking to replace the item with something else. Customer service only told me to be patient and that the order would be completed by May (a vague timeline). They asked for my size to check availability, but instead of offering a solution, they told me to check the website myself to see if items are in stock. May 22nd: The item finally shipped—but the shipping address was not updated. So after waiting two months, missing my birthday, and repeatedly trying to resolve this, the dress is now being sent to the wrong address, and I have no way to pick it up. This has been a very disappointing and frustrating experience. I was really looking forward to this dress. Do better on your customer service!