Cancellation Complications!
Honestly, the cost for service is super over-priced. I was expecting to try something different/new, but anything I've read has been nothing I didn't already know. I'm mostly disappointed at how deceptive this service is when (attempting to) cancelling a subscription. First, the site or app's customer service is extremely difficult to find and/or navigate around, ESPECIALLY if you are traveling the route towards cancelling a subscription. I literally had to ask google step by step what do to just to locate the page. I followed the prompts to cancel and everything seemed fine...until 3 months later, Skyfluence was trying to charge me $50 again. Confused, I investigated, and learned that even though I requested a cancellation, my account was only paused until 3 months later without my knowledge. So, I decide to try requesting a cancellation a second time. This time, of course, the app/website made some changes & it was a difficult, sneaky-way-to-hide steps so you can't find the cancellation service easily whatsoever. After figuring out how to get to the right page, I am very frustrated at this point because I've gotten charged a total of $150.00+ during the time I wasn't even using the service--Actually, I was made to believe twice, three times now, that my subscription and account were to be cancelled/deleted. The one thing nice I can say is that they were very professional and respectful when responding back to me promptly. They sure acted like they cared, whether that part was genuine or not, and I feel a tiny bit badly for cussing someone out the third time I was trying to stop everything. I really hope I do not receive anymore surprise charges in my bank, from Skyfluence again, because if this happens FOUR times, I'm going to freak out and consider calling a lawyer.