Broken item on arrival, poor resolution offered
I ordered a Daiwa Tatula XT 2-piece fishing rod and had a very disappointing experience with this company. When the package arrived, the rod was improperly packaged in a box that was too short for its length. Both rod sections were sticking out of the box and only lightly wrapped in plastic for protection. As a result, the rod arrived damaged, with the tip section broken or missing. I recorded a full unboxing video before opening the package, clearly showing how it arrived. I contacted customer service and was initially offered a $15 partial refund to keep a damaged and unusable product, which I found unreasonable given the condition it arrived in. After going back and forth, I ultimately had to reject the offer because the rod is not usable for fishing. The whole experience has been frustrating after waiting weeks for delivery, only to receive a damaged item due to improper packaging. I expected better quality control and customer support. I would recommend improving packaging standards and handling damaged shipments more appropriately rather than offering small partial refunds for unusable items.