Very disappointing customer service.
Very disappointing customer service. I received a kayak with an air leak. The kayak was never used on water and was only inflated indoors in my garage. During the first inflation I discovered a leak and immediately contacted customer support. I provided multiple photos showing the leak with soapy water bubbles, photos marking the exact location of the leak, the serial number, and a detailed explanation of the circumstances. Despite this, I was repeatedly asked for the same information. After several weeks of emails, Nootica simply claimed that the leak was probably caused by a sharp object and refused to acknowledge the possibility of a manufacturing defect, even though the kayak had never been used. Instead of offering a replacement or a proper warranty inspection, they suggested that I repair a brand-new kayak myself with a patch. Very frustrating experience. I cannot recommend this company based on their handling of warranty claims.