Unfortunately I am insured through this…
Unfortunately I am insured through this sham of a company through a work related package. If I had a choice, we would go elsewhere. Having never had to use or claim for gadget faults before, I thought this would be straight forward. I enquired about the issues I faced and was told in no uncertain terms that this would be covered and would I like to arrange a repair through them, or take the item to Apple and be reimbursed later. I chose the latter. I then submitted the documentation, only then to be told it was not covered and tough, please accept their apologies. I complained and was offered an apology - great thanks. I continued to complain and was offered a measly £50.00. A far cry from the costs I incurred. I am aware of claim policies, however it seems this company have staff employed that don't know what they are - in which case how are customers meant to know. This review is not about obtaining more money, or even having the claim accepted, however advice to be wary of using them. Happy to take monthly fees, however when it comes to basic communication and the claim process they aren't good enough.