Quick Tea Tray Replacement
I ordered a tea tray, but when I opened the box, I realized it was broken upon delivery. I reached out to Umi’s customer support, and after verifying that my tray was broken, they very quickly sent a replacement. It looked like they made sure to package the replacement in several extra layers to ensure it arrived in one piece, which I appreciated. Overall it was a good customer service experience, and the tea tray itself looks and feels high quality.