Terrible after-sales support — no product, no refund, no solution
I placed order #25818 for a DF64V Gen 3 on March 9 and waited more than two months because of repeated delays. After all that waiting, the package was marked as delivered, but I never received it. The delivery photo did not appear to show my front door or my unit. I checked with neighbors, reported it to property management, filed an official police report, and provided the seller with the requested information. The worst part is the customer service. Their replies are extremely slow, often taking about a week, and the responses feel short, dismissive, and unprofessional. My latest email has now been ignored for around 10 days. I still have no grinder, no refund, no replacement, and no clear timeline. Shipping problems can happen, but leaving a paying customer with no product and no real solution is unacceptable. This does not feel like real after-sales support at all. Based on my experience, I cannot recommend buying from this seller. The product may look attractive, but if anything goes wrong, buyers should be prepared for very poor support and no clear resolution. Thank you for your response, but this still does not address the real problem. I reported this missing package issue weeks ago. It has taken nearly a month, and I still have no grinder, no refund, no replacement, and no clear timeline. Each reply only says you are checking with the courier or waiting for updates, but there is still no firm commitment to the customer. From a customer’s point of view, this is extremely frustrating and unacceptable. I paid for the product, waited more than two months due to repeated delays, and after the package was marked delivered but not received, I did everything I could from my side. I checked with neighbors, reported it to property management, filed an official police report, and provided the requested documents. Your response says the case is still being investigated, but customers cannot be expected to wait indefinitely while the seller, courier, and fulfillment partners handle things internally. A responsible seller should provide a clear timeline and a real solution, not leave the customer anxious and uncertain. This experience makes buyers feel very unsafe purchasing from your store. If something goes wrong after delivery, customers may be left waiting for weeks with no clear answer, no commitment, and no protection. At this point, I need a clear and immediate resolution: either send a replacement with secure/signature-required delivery or issue a full refund. I hope other customers understand the risk before purchasing. The product may be attractive, but after-sales support is just as important, and my experience has been extremely disappointing.