I didnt realize they do not pay customs…
I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went back to their website and their warning is in black and white along with the rest of their website so it's easy to miss if you are not focused on it. Returning is not easy as you have to pay to return vs slapping on a label and they wont provide an estimate. Further you have still deal with Fed ex and i am not even sure how that works on a returned item. They promoted the decanter at 30% off but it turns out it will be more than buying it on a US site at full price. Customer service while understanding had nothing to offer. Their disclaimer should be in red and where it says sales tax it should say customer pays when delivered so you dont miss it. One of the worst experiences ever and i hope to never make this again.