Terrible Customer Service & Claim Processors. Once Resolved I'm going to look into going back to Lemonade.
I have submitted two claims. One was successfully approved and applied to the deductible. A second claim was closed without my consent and noted that it was my request. (it was not) A third claim was made from the medical history they requested and denied. I resubmitted my main claim and asked that they prioritize it due to resetting the SLA by closing my original claim. They just replied again, asking which claim I would like to close? At this point, I have to believe they are using A.I need to answer emails and resolve claims. I simply want the last claim I submitted resolved. Advise to ASCPA: Use real humans. If you are using humans, please retrain them both on phones, emails, and claims. As someone who works in insurance claims, this experience was horrendous. If you do not have a quality assurance team, please note you need to invest in one or continue to lose members. Please resolve my claim ASAP.