I purchased a refurbished Poseidon D80
I purchased a refurbished Poseidon D80, the delivery was fairly quick but when I opened the box I was thoroughly shocked. The items were pretty much dumped inside the box, wrapped in used bits of wrapping. Everything inside the box reeked of being stored in place that has a combination of dampness and smoking. One of the speakers had a full on dent, lots of marks on the sound bar, individual speakers and subwoofer. Contacting the support is a major pain, they kept bouncing me from one support agent to another. They offered me $15 to keep it and said that it's been refurbished but it might show signs of use. I rejected that offer and I looked at the product to see if it actually works, the red aux slot on the subwoofer is actually blocked, which leads me to believe this has not been anywhere near a refurbishment facility. I asked what my replacement options are and whether they can guarantee the quality of the replacement and never got a straight answer to that so they said they are issuing a return label which should be generated in 24-48 hours, which is also puzzling. The whole experience is abysmal, I have not experienced purchasing a brand new product from them but based on all that, I would never recommend a refurbished product from this company.