Refund offered as damage control, but the deceptive product description remains
After filing a complaint, the site attempted to resolve the issue by offering a refund (damage control). However, this does not fix the root of the problem: the product's title and description contain a major, misleading omission. They are selling a volume license key Office 2024 Pro+ (LTSC) under the premise of a standard activation (usual Non-LTSC in description and/or title itself), forcing the customer to deal with unexpected technical hurdles because they weren't transparent from the start. This is a critical error on the platform's end, not the fault of a buyer who simply trusts what is written. While a refund is the bare minimum expected, the real solution would be to correct their advertising so they stop wasting future customers' time with misleading information and evasive support responses. And trust me, Office has been running on a notoriously flawed installer since 2016, which makes it an absolute nightmare to clean up and uninstall properly when these channel conflicts happen.