They sent a used battery with my new bike
I bought the gravel bike ( g21) it was supposed to be a complete build. It came mostly with all the parts. It was missing the 2 stem bolts, and a 160mm rear disk. But the biggest problem I have is they shipped me a USED BATTERY FOR MY SRAM derailleur. I bought there top of the line force 13 axs group set with the bike and I got a used battery. I messaged them about all the problems and I got brush off like it's no big deal. I had to source the stem bolts and a 160mm disk myself. They were no help on that part. As for the used battery I still got that because they wanted me to ship the old one to them than they would ship me a new one. So I wouldn't be able to ride the bike until I got a battery for it. I ordered the bike on March 9th and received the bike May 13th. It's a nice bike but just be prepared to source parts and a new battery for a actual complete build.