I would give them 0 stars but it is not…
I would give them 0 stars but it is not an option… switched Openly in April… at least tried to…. After signing the agreement they did nothing to communicate with me or my broker… I received a random phone call and voicemail from an inspector that was either drunk or high rambling on about needing to speak with the church holder when he does an inspection…it made zero sense and sounded like a bad scam… I texted with the person and they apologized for their “confusing voicemail” and said they needed to do an inspection for my insurance. I had not been contacted about this or had my broker, and with the nonsensical voicemail, I was skeptical of this was legit. I let the “inspection agent” know that openly needed to contact me to confront at this point this was legit and until they confirmed him / his company was legit, he was not permitted on my property. He assured me he would have openly contact me to confirm… this never happened. A few weeks later I received a termination letter . I immediately contacted the broker who reached out to Openly. They said this was because of no inspection, took zero responsibility for their part, and said if we rescheduled the inspection my policy would not be cancelled. My broker put in the request and shared info about the inspection provider. I contacted them to make sure an inspection was scheduled , which they let me know I didn’t need to formally schedule or be present for, and an inspector would come by in the next few weeks.. I relayed this to my broker and they let me know no other action was needed by me at this time, they would let me know if Openly communicated any other requirements. A month later Openly cancelled my policy… because an Inspection never occurred. My broker pushed back and had plenty of documentation to show we did what we needed to so the inspection could occur… Openly then said because there was “siding damage” (which there is not) and “clogged gutters “ they would not reinstate my policy… somehow they found about these supposed issues without ever doing an inspection. Moral of the story - garbage insurance company that has zero ethics or integrity. Pass on these idiots, they are definitely a “take your money and run” business that does not believe in accountability for themselves