No transparency/ Medical Review Process
No transparency, 30-day money-back guarantee doesn't help at all, The medical history review was completed after 30 days and resulted in the exclusion of almost everything from coverage. At that point I had already been charged for two months (pay attention to payment method, I didn't know/saw that once you sign up you are agreeing with the autopay) , and when I called to request the cancellation, I was told that I was going to be reimbursed only for the proportional period of the month. How can we be satisfied with an insurance that we don't know what will cover or not? the medical review wasn't reflecting my pet health conditions and vet reports, for example: Periodontal (dental) disease, they noted that it was not be covered unless my pet had an anesthetic dental cleaning performed, however during the visit to vet it was confirmed that my pet teeth was clean and not needing anything, so should I put my pet under anesthesia for something that he doesn't need? Disappointed.