Would not recommend
Would not recommend! They are 100% deceiving. First they double billed me going back to March for one order. They promised the second charge would “fall off”. It didn’t, so I disputed the one charge with my bank that I did not receive since Touchstone was giving me the run around. Then Touchstone tells me that for me to receive my money, I had to cancel the dispute. Clever. I did cancel it even though that made no sense bc usually the company just handles it with the bank disputing the charge on behalf of the customer. Once I cancelled the dispute they then told me I had to wait 60 days to receive my money! Well fast forward to now, days past their “60 day waiting period” and now they are telling me they issued the refund for me to call my bank. I did call my bank and they are telling me there is no refund being applied from them and when I asked Touchstone to provide me proof of the refund, they ignore the request. According to my bank, Basically once I cancelled the dispute I basically fell right into the trap they set. They received extra money from me and I’m out on a double charge for one order that I can’t dispute again since I canceled the dispute. Really low move and I would recommend staying away from this company. To be this dishonest only tells me they’re dishonest about their products. Award goes to Ashley and Karina who are two dishonest employees!