Do not work with Everything Branded
I had a rush order that had to be delivered by a certain date for an event. I was assured they would be delivered if I paid the rush fees which I did. One week out from the delivery date, I emailed the customer service person, Lewis, to ask for an update and make sure they would be delivered on time. I received no response. I emailed the next day. Again, no response. I chatted with the team. They told me Lewis was out but that someone was watching his email and would respond to me. No one did. I emailed and chatted again where I was again told someone would get back to me. No one did. This went on for days until finally, Lewis was back and said he was looking into it. Then I had to contact him again to follow up. He said the factory told him the items had shipped but he had no tracking to share. Again, this went on and on. Eventually, the event was over. No tracking was ever provided. Needless to say, the items were never delivered. Then, I asked for a full refund and a letter of apology explaining what happened. This is the fourth day of me asking for this with no response. I will never do business with this company again and suggest you do not do business with them either. When things go wrong, they are no help!