If zero was an option
If zero was an option, I would leave that. I’ve used booking.com for several years but this latest booking with them will be my last. I booked a hotel and had to cancel. When I went in to cancel, I realized they never gave me a confirmation number but said my reservations were confirmed. I have tried for over a week with endless emails to them trying to get an answer. Their 800 number hangs up on you if you don’t have a confirmation number. Plus, the site tells me I’m using the wrong email address although they send me a verification code to my email address. After a couple emails I sent I receive an automated response asking for all the information I’d already given them, and all that information was in the thread of emails. One response also said they’d get back within 48 hours. I waited 72 hours and never received anything. They are based out of the Netherlands so other than an 800 number, you can’t call directly. I will never use booking.com again. I’m deleting my account. Do yourself a favor and call the hotels directly. Luckily I talked directly with a desk clerk and she was able to override booking.com’s reservation. She said they don’t even give them a number other than the one I tried with no success.