Customer Service JOVS 4D Laser Mask
I purchased the 4D JOVS Laser Mask. During unboxing the product I noticed that the case where the mask is enclosed was damaged. When I opened the case I noticed finger prints on the box and the product as it it was previously used. Everything was poorly packaged. I emailed the company numerous times with no reply. The website has a phone number of (626)200-6689. and contact service@jovsdiary. I called the number listed and NO ONE EVER ANSWERS. This is not a legit company phone number with a legit team dedicated for customer service. When you call this number, you will get a message like is someone’s cell phone number and IT ALWAYS has a message that states to leave a message but the voice mail is ALWAYS full. I also emailed them 4 times and have not receive a reply yet. I received a product that apparently someone else returned. For hygienic reasons, medical grade devices should not be re-sale once someone else used it and returned it. I received a used product and I am asking for a replacement for a product that is BRAND NEW, not USED. This device is pricey and the company should keep high standards with what they sell. Yet, still waiting for a reply email from their customer service. It is a shame that such a Global, medical grade, allegedly FDA cleared product, has such a terrible customer service. Oooohhh!, and they keep lying about their “great” customer service using bots to leave positive reviews! It is Sooo obvious!!!