Someone else's house was mapped in my 'new' vacuum cleaner
Wish I could give zero stars. Bought 'brand new' Qrevo Edge Pro from a normal retailer in Australia (Harvey Norman) - and shocked to find that before I ever used it there was a map from another house already in the app (i.e. seemingly the product had been used). Harvey Norman and Roborock both useless. Roborock telephone service indicated that they also wouldn't feel good about that and I should return the item. Well, good luck to me with that. I then had to engage with Roborock email customer service. Took ages to get a reply. And then ages to get an answer. And the answer was wholly unsatisfactory. Allegedly all normal, it was me mapping my own house...despite the map being there before the device was ever turned on (and not looking at all like my house). Now 5 months in, device is sitting there taking up space because I refuse to use it and am awaiting a more satisfactory solution from Roborock. Looking at this reviews, I fear I will be waiting a long time. Buyer BEWARE!