Unacceptable delivery, forged signature, and completely unresponsive support from Salomon SEA
I ordered from Salomon SEA (Order #3412), and my package was supposed to be delivered by SF Express. The courier left my parcel unattended in a public, shared area (NTU collection point) without my authorization. Worse, the courier falsified the "Proof of Delivery" by using an "internal operational mark" instead of collecting my actual signature. I never received my items. When I contacted Salomon Customer Service with proof that my signature was essentially forged and the package was abandoned, they refused to take any responsibility. To make matters worse, their customer support team completely ignored my emails for over a month. After making me wait all this time with no updates, they finally sent a generic copy-paste refusal. They blamed me, told me to deal with the hostel management, and refused to issue a refund. They just kept my money and offered a useless 30% discount code instead. If you live in Singapore, do not order from Salomon online unless you are prepared to risk losing your money to careless couriers and an unresponsive customer support team that completely washes its hands of the problem.