Purchased Brand NEW but got OPENBOX
I purchased a brand new Sonos Beam (Gen 2) from bestbuy.com and it arrived with the seal already broken. I took pictures of everything and opened the box and it has minor scratches and obviously looks like someone already had used it before. I reached out to bestbuy customer service and it was terrible. They were not going to do anything on their end. All they told me was to get it refunded or go to best buy store to get it resolved. Why do I have to be responsible and go through all this headache? They should come back to pick it up from my home if anything. Never buy from bestbuy they will just trick you and give you open box items that looks new.