I ordered sash balances
I ordered sash balances from Direct Window Parts, which were shipped but the strength was wrong for the specified number printed on the balances, therefore not holding the window sash up. I tried to connect with direct window parts, but there's no-on picking up the phone and the e-mail doesn't go anywhere either. So, I'm stuck with non-functioning parts. This company is an online shop front only, they relay the order to a company called Hi-Tech glazing supplies, which relays it on to Richelieu hardware who ships the parts. Richelieu says that they don't accept returns from Direct window parts.