Have not received my cabinet after 6 months!!!!
SCAM ALERT!! Never ever buy anything from this company!!! I ordered a motorized cabinet on Nov 28, 2025. I paid $4,000 (CDN) in full. They stated I would receive it within 6-8 weeks. Dec 20, 2025 I email them with a status. They responded right away saying that the cabinet is "under production". Jan 21, 2026. It's now 8 weeks since my order. No response until Jan 30: "Just got informed by the cabinet factory, the customization has been done, it did take a bit longer than expected. I will confirm with the logistics again when the shipment ETA is confirmed." Feb 6, 2026. I send another email "It's been a week since this email. Has my cabinet been shipped or not?" No response by email I have to call them to get an answer, and it took me MANY calls to even get in touch with someone. When I finally did, their response was that the China factory which manufactures my product is off for the entire month of February due to some Chinese celebration. Mar 8, 2026. I receive an email from them "The shipping company hasn't updated me with the detailed ETA yet. I will check with them again next week and then update you." Apr 9, 2026. I recieve an email from them "Sorry for the long wait. I just wanted to give you a quick update: your cabinet is currently in transit. The shipping service has been running slightly behind schedule, but it is now catching up. I expect to have a more accurate ETA for your cabinet in about a week or so, and I will update you again then." Today is Jun 5, 2026. Since the Apr 9 email, I have heard NOTHING from this company. It has now been 27 weeks (yes, 27 weeks!!!) since I placed my order, and even now they cannot tell me when my cabinet will arrive. All I get is excuses. One after another. This is the most frustration, anger inducing experience I have ever encountered. STAY AWAY FROM VIVIDSTORM!!!