I am extremely disappointed with…
I am extremely disappointed with Printify’s support and their rigid 30-day refund policy. I had 5 orders that were never delivered to my customers. Because of these shipping failures, my Etsy shop received 1-star reviews, and I had to issue full refunds to the buyers out of my own pocket. When I contacted Printify with full proof of non-delivery, they only refunded 2 out of the 5 orders and refused the rest, hiding behind their 30-day window rule. As a seller, I paid Printify in full for both production and shipping. The packages never arrived, the customers got their money back, and Printify is the ONLY party keeping the money for services they failed to render. I am left with a triple financial loss: paying for non-existent shipping, losing the retail money, and getting my shop's reputation damaged. Keeping a merchant's money for undelivered goods is completely unethical. If their system automated the rejection, their human support should have fixed it. Ticket / Order Group ID: 20482251.223 / 20482251.79 / 20482251.109 I expect a supervisor to review this immediately and refund the remaining 3 orders. Thank you.