Bad experience
Unfortunately, our experience with Holly Scherrer was extremely disappointing. Communication throughout the planning process was poor, and whenever members of our group asked questions, we often felt like we were inconveniencing her. Responses frequently came across as rude, dismissive, and unprofessional. In addition, several members of our group experienced issues accessing their trip accounts, which created unnecessary stress and frustration. Rather than feeling supported during the planning process, we were left feeling ignored and frustrated. A travel agent should help make a trip planning experience enjoyable and seamless. Unfortunately, that was not our experience. Based on our experience, we would not use Holly Scherrer again and would not recommend her services to others.