Damaged furniture and poor customer service
I recently ordered a new sectional and had it delivered. The couch was torn in a section and 4 of the plastic legs were broken. The delivery men were very kind and put in a work order. I had 3 of the legs replaced, one is still broken. They had a service guy come out to sew the torn corner. He was a nice guy but his work was subpar. I tried calling many times about a possible discount because my furniture was not brand new and I paid a brand new price. When I got through to someone, the man on the phone was very rude to me. I was trying to discuss a discount since the furniture was not brand new. I spent $2,500 on the couch and the man offered me $150. I suggested he do better because of the amount I paid for it, he hung up on me. I called back and received the same treatment from a woman. After purchasing furniture from Bob's for almost 9 years and furnishing 2 current homes with them, this will be my last purchase. Never again. Bob's was always great, customer service was always top quality but no more. Do better. Bobs, do better.