United States
Follow up to previous review. It has not been 2 weeks since last email from Lymow and 2 months since the issue with my SIM card appeared. As of today no follow up and no resolution. Please don’t waste your money as once your unit has issues, and it will, you will receive zero support!!!!
Second Post. My SIM card quit working on May 5. It is now June 20th and still no SIM card. Multiple email with 4 to 5 day turn around that simply say their sorry and working on and will update soon. What good is a 3 year warranty if you can’t get any service . If something breaks you might as well throw it in the trash . Going to start looking at other products , might not be as good but sure the support is better. Also notice there have been no app updates in weeks Just another flash in the pan company
I received my Lymow One Plus 2 months ago. At first all was going well but I had a couple of issues which involve charging the mower and the 4G SIM card not working any longer. Additional I purchased a three pack of blades which I was promptly charged for but after two months have yet to receive. I won’t go into the specific issues but just want to highlight the total lack of customer support. I have been trying to get a replacement SIM card for 6 weeks and every time I follow up, I get the same email stating the case is still open. You can have the best mower but if you don’t support it, what is the point. You can sell someone something once but you will never have repeat customers. As for me I have had many people ask me about mine and I tell everyone of them , don’t buy it as you will never get support. So sad ! You build a business one customer at a time and lose your business the same way.