Pet Monitor Went Offline With No Notification
I purchased the Waggle pet monitor directly from Waggle and used it for about a year before it completely failed. What concerns me most is that the device stopped working and I received absolutely no notification that it had gone offline. It appears it had not been functioning for several days before I discovered it myself. This happened while I was traveling in my RV with my dogs and relying on this device to alert me if the temperature became unsafe or if the AC failed. That’s the entire reason I bought a pet monitor in the first place. When I discovered the issue, the unit would not even power on. I completed all troubleshooting available through Waggle’s FAQ section and AI chatbot. The troubleshooting process was extremely limited and did not resolve the issue. The device remained plugged in using the original Waggle cable and charger, and I also tested multiple known-good outlets, charging cables, and charging blocks. Nothing brought it back. I have still not been able to speak to a human in customer support. Since I travel and work from the road, their support availability has made it difficult to get actual assistance when problems happen. A pet monitoring system should notify owners if it goes offline. In my experience, this product created a false sense of security instead of providing peace of mind. I cannot recommend it.