Terrible customer support
The bed is nice but not a right fit for me due to firmness issue. Tried exchanging bed for a softer firmness under their 120 day free trial and was hit with terrible customer support (generic copy and paste replies) basically telling me to try the bed longer. Yea, no thank you, not torturing my body just so you can delay the refund/return process. The mattress will get softer over time, but not enough that it will make a difference. I switched from a firm mattress to a softer (medium) mattress specifically for this issue. My old softer (medium) mattress was simply too old, so I wanted to replace it with a new mattress. The luxury firm was too firm, creating unnecessary pressure points for me, which led to me waking up with lower pain everyday for the past 2+ weeks. Literally wrote the same time in email to Winkbeds, but was basically ignored by customer service. Highly do not recommend, the return process is terrible, not even a real human answering you, likely just some AI agent giving you generic replies.