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Customer service is a joke

Their "customer service" in the discord is an absolute joke. I waited over 12 hours for a response to a ticket, and when I finally got an answer from the staff it was extremely clear they did not read my concerns or look at the screenshots I provided. They make you provide an account ID with the ticket, but again its obvious they don't actually look at any of the info you give them. Also whatever AI they have reviewing their applications is extremely inconsistent, I upload a photo of my Valorant career history showing my rank like many of the people currently offering services had done, but my application gets rejected because my screenshot apparently did not show my rank info... that was very obviously in the middle of the screenshot...