Refund request not processed.
Title: Alibaba improperly withholding $1,965.00 after approved Trade Assurance dispute On June 21, 2026, I purchased cosmetics on Alibaba. The seller defaulted, sending completely mismatched goods that are prohibited in Brazil, making return impossible. I filed a dispute under Trade Assurance. After a lengthy review, my refund was officially granted and approved without any objection from the seller, whose account has since been deactivated/banned by Alibaba. The arbitration concluded in my favor on September 17, 2026. However, Alibaba still refuses to disburse the funds, trapping me in automated loops demanding screenshots of conversations that are already recorded in their own system. The amount of USD 1,965.00 remains in escrow and was never paid to the seller. I was not just let down by a dishonest merchant, but defrauded by Alibaba itself, which failed to honor its buyer protection guarantee and is wrongfully withholding my money. I demand the immediate release of my approved refund. Order: 305775198501021391 Buyer: Márcio Ribeiro