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United States

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1 review

Beneunder

Be very sure about your purchases from…

Be very sure about your purchases from this store because the returns process is A NIGHTMARE. I ordered multiple items and the site and it didn’t take too long for them to arrive. However, the package arrived looking like a raccoon on meth wrapped it. I kept half the items and proceeded to return the rest, this is when the nightmare began. They used AI customer service to question why I was returning the items and tried multiple times to get me to abort the process. Then they required me to email photos and video of the package I was sending back and also didn’t cover the return shipping. The number of items I was sending back warranted going through this process, but I would caution anyone buying things from this site to be aware that they are going to be put through the wringer with returns. This company drop ships from China. Even though they have you send the package back to a USA warehouse, this package has to travel to China before they give you your money back. This process took A SOLID MONTH. This isn’t “quick and easy” returns process. It’s fraught with frustration and unnecessary interaction with weird AI email bots. If you are ordering stuff from them, don’t do it through their website. Just use Amazon. Amazon has clear return policies and it doesn’t take as long to deal with things. Also, the half order I returned did not meet my expectations as far as quality. The quality of those items were cheap and didn’t justify the price charged. AVOID.

2026-06-12Helpful 2