Very disappointing experience.
Very disappointing experience. I purchased a HALO KNIGHT scooter expecting a reliable premium product, but unfortunately I have experienced repeated problems since owning it. The scooter developed faults affecting the motors and throttle, and I spent weeks exchanging messages with customer support. I was asked to record countless videos, take photos, open the scooter, check connectors, swap wiring, perform controller learning procedures, and carry out technical diagnostics myself. I am a customer, not a mechanic. Instead of providing a simple and effective solution, I was repeatedly asked to perform more and more complicated troubleshooting procedures. After following these instructions, the scooter ended up in an even more confusing condition. The quality of the product has been disappointing, but what frustrated me the most was the after-sales service. Resolving a warranty issue should not require customers to dismantle their scooter and spend hours diagnosing electrical problems. After all of this, I was still asked to pay additional shipping costs for replacement parts. I cannot recommend HALO KNIGHT based on my experience. If you are looking for reliability and strong customer support, I would suggest considering other brands.