My experience with ADT has been Horrendous
My experience with ADT has been unacceptable!!! My alarm system was installed on July 8, 2026. It worked for exactly one day before it could no longer be armed. I reported the problem to ADT immediately, but the earliest available service appointment was 10 days later. When the technician finally arrived—after I waited at home for a five-hour appointment window—he confirmed the base unit was defective and needed to be replaced. Amazingly, he didn't even have a replacement base unit on his truck. After waiting 10 days for service on a brand-new system, ADT still wasn't prepared to fix the problem. What makes this even more unacceptable is that ADT is refusing to release me from my contract because the three-day cancellation period has expired. I reported the defect immediately. If ADT had provided prompt service, or if I had known that a brand-new system would fail after one day and that I would be left waiting 10 days for support, I would have cancelled within those three days. Instead, ADT is attempting to hold me to a contract worth more than $2,000 for a system that failed almost immediately. Selling a defective system, delaying service, sending an unprepared technician, and then insisting that a customer remain locked into a long-term contract is not the level of service I expected from a company that advertises reliability and peace of mind. Consumers deserve better. I hope others research their options carefully before signing a long-term contract with ADT.