DO NOT TRUST YOUR COMPANY WITH THIS BANK
Our experience with Novo has been absolutely terrible. I am honestly terrified that our money is in this banks hands & plan to change banks ASAP. I reported one of our debit cards stolen & was assured it had been deactivated in April. Fast forward to June & we have unauthorized charges to our account that were made using that stolen card. Our company also went with a different domain server, which in turn changed our email addresses. I have tried several different times to get this updated as well as change our phone number from an Oklahoma number to a Texas number where we live and it has been a loop of bad information, poor communication due to a language barrier & I have not been able to successfully access our account as a result of not being able to access the old email or phone number for verification for months. There is no resolve despite the fact we have called, sent email, filled out forms & followed instructions. I am so unsettled with our money in this banks trust. As these issues still go unresolved & the more we try the bigger the issue comes with their customer service team. My User Experience has been terrible